About
Innovative. Adaptive. Creative.
Time management is key so let’s keep this short and simple: I am a highly motivated systems engineer and all around tech extraordinaire with over 10 years experience serving clients across a vast array of professional fields. I have a strong skillset to help your firm stand out among the noise. Let’s make some waves.
Want to know more? My passion for tech dates back to when I built my first computer at the age 13 from parts I picked up at a trade show. Ever since, I have been supporting everyone from family and friends, to complex corporate networking environments. One of my strongest qualities is the ability to assess a situation quickly and take appropriate action while under pressure. When a company server crashed due to a natural disaster: I acted fast. I recovered the data from backup, and got the team re-connected with minimal downtime. I’m ready to help your firm build itself to new heights.
Experience
Power Consulting (September 2021-Current)
Senior Systems Engineer
- Lead systems engineer in a high-paced dynamic MSP environment, responsible for troubleshooting internal and client infrastructures.
- Managed and mentored 10 technicians to strengthen their problem solving skills.
- Primary escalation resource for the most complicated tickets.
- Established technology plans with over a dozen clients that outlined solutions for more efficient use of resources and technology, resulting in better uptime and increased security.
- Created technical documentation to streamline processes and increase speed of onboarding for new employees by 50%.
- Performed cyber security audits for clients, identifying security deficiencies, and remediation solutions.
- Examined client infrastructures and developed plans to improve them, leading to reduced costs and downtime.
- Designed new processes for customer migrations to the cloud, which saved time and labor.
Cloudstar Systems (August 2020-August 2021)
Systems Engineer
- Designed and implemented a high availability private cloud.
- Managed multiple Windows Citrix hosting-clusters in an IAAS environment.
- Assessed current financial institution standards and addressed any correlating security concerns within the network.
- Analyzed cluster resource availability, then architected and implemented data center moves.
- Audited firewall reports and devised strategies for improving existing routes.
- Responded to any customer due-diligence requests regarding information technology, disaster recovery testing, and cyber-security-related subjects.
- Collaborated with the engineering team to upgrade existing infrastructure.
- Brainstormed new ways to automate existing processes.
- Managed company cloud-based antivirus solutions.
- Rewrote group policies for the Citrix infrastructure from scratch using streamlined practices.
- Created scripts to automatically monitor backups and alert when backups ran into the day.
- Improved the company’s documentation system by migrating to ITGlue.
Systech NY (February 2020-July 2020)
Systems Engineer & Project Manager:
- Created, managed, and implemented projects to improve clients’ on-premises and cloud infrastructures.
- Coordinated migrations from on-premises servers to cloud-based solutions.
- Advanced hardware virtualization throughout the organization, which minimized the overall operating costs.
- Created, implemented, and enforced Information Technology and Cyber Security policies.
- Evaluated existing networks and devised ways to improve security while streamlining throughput.
- Architected remote access solutions for clients during the work-from-home boom of 2020.
Total Safety Consulting (August 2015-April 2019)
Systems Architect:
- Head of the network infrastructure and network security.
- Researched new software solutions for various company departments.
- Attended a weekly management meeting to coordinate the technological needs of the organization.
- Negotiated contracts with external vendors and presented cost/benefit analysis to upper management.
- Delegated tasks to two direct reports.
- Mentored the other technicians working for the organization.
- Conceptualized and implemented migrations from on-premises servers into Azure.
- Deployed hypervisors in high availability to minimize downtime.
- Evaluated existing backup systems and redesigned them.
- Eliminated multiple single points of failure in the network and connections between sites.
- Leveraged AWS as a failover for Azure in case of data center failures.
- Advanced the use of hardware virtualization throughout the organization to minimize the overall operating costs.
- Managed Exchange updates and then migration to Office 365.
- Revamped the company’s MDM to increase efficiency for remote devices.
- Audited various company technology bills and worked to save the company thousands of dollars a month.
- Executed hardware and software updates as needed or scheduled, including emergency rollouts.
Laptop MD (March 2008-August 2011)
IT Manager:
- Managed a team of technicians in a computer repair center.
- Aided in laptop, desktop, and cell phone repairs.
- Identified new ways to disassemble and reassemble devices with consistency.
- Manager in charge of customer intake, sales, and relations.
- Troubleshot complex hardware and software issues for clients.
Chico State University (September 2005-May 2008
Help Desk Analyst
- Troubleshot various tickets for faculty and staff.
- Wrote guidelines for new employees to streamline setup processes.
- Improved existing automated computer setup procedures.
- Trained incoming technicians on standard policies.
City of Ukiah (2003-2004)
Junior Network Technician
- Maintained a network for the location city government of over 100 endpoints.
- Modernized the city’s infrastructure by running Cat5e cabling throughout each site.
- Managed server and workstation patches.
- Monitored the company traffic to find bad actors.
SaberNet (2002-2005)
Help Desk Analyst
- Performed hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications.
- Perform preventative maintenance including checking and cleaning of workstations, printers, and peripherals.
- Triage requests to ensure accurate transfers and escalation, per service level agreements (SLA)
- Provided a positive experience to clients through meeting and exceeding customer expectations.
Skills
Proven results.
Systems/Application Knowledge:
- Microsoft: Server NT-2019, Win10, Office Suites, O365, SharePoint, Teams, Project, Hosted Exchange 2010-2016, Active Directory, AAD Sync, ADMT, SSO, DNS, DHCP, Network Policy Server, RADIUS, WSUS
- Scripting/Coding Languages: PowerShell, VBScript, ConnectWise Automate, PHP, HTML5, Javascript
- Spam Filtering: Microsoft Office 365, Barracuda, Mimecast, G-Suite
- Other OS: Linux, Dockers, Mac OSX
- Cloud Infrastructure: Azure, AWS, Private Cloud
- Virtualization: VMware, Hyper-V, Proxmox, Citrix XenApp, Citrix NetScaler, Citrix WEM, Citrix Profile Management, VMware Horizon VDI, Microsoft Remote Desktop 2019
- Storage: EqualLogic, Synology, Dell, HP, Starwind vSAN, Dropbox, Box
- Backup/Replication Solutions: Veeam, Zerto, Acronis
- VPN: Fortinet, Dell SonicWALL, NetExtender
- Networking/Wi-Fi: Dell, Cisco, Aruba, Ubiquiti
- Firewall HW: Fortinet, SonicWALL, Cisco Meraki
- General Networking: TCP/IP design and subnetting; WAN/LAN networking design and technologies, Ethernet, VLAN management, and VoIP technologies.
- Mobile Devices: Cisco MDM, Blackberry, iPhone, and Android
- CRM: Zoho, Sugar CRM, Salesforce
- Database: MySQL, MS SQL 2008-2019
- PSA/RMM: Autotask, Kaseya, ConnectWise Manage, ITGlue, Solarwinds, Pulseway
- Productivity Suite: MSOffice 365, G-Suite, Slack, ConnectWise, Evernote
- Endpoint protection: Webroot, Sentinel One, ESET
- Website Management: SSL Certificates, CPanel, WHM, Windows IIS, GoDaddy, Google Adwords, Google Analytics
- Design Applications: Adobe – Acrobat, Photoshop, Illustrator, InDesign, Premiere Pro, After Effects
Always growing.
There is no limit to learning at any stage of life and I’m invested in bettering my technical skills throughout my employment journey. Challenges are something to overcome, not fear.